Belleza — Refund and Returns Policy

Last updated: Oct 8, 2026

Belleza is a trading name of Agustus Limited, registered in England and Wales, company number 17069635, registered office 54 Sutcliffe Street, Bolton BL1 8EU. We sell to customers in the United Kingdom only.

This policy explains your rights when you buy from us. Nothing in it reduces your legal rights.

1. Your two separate rights

You have two different rights, and they work independently of each other.

A 14-day right to cancel because you have changed your mind. This comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applies because you bought online.

A 30-day right to reject if the product is faulty, damaged, or not as described. This comes from the Consumer Rights Act 2015.

You do not have to choose between them. If something is wrong with your order, use section 4.

2. Your 14-day right to cancel (change of mind)

When the right applies

You may cancel your order for any reason, without giving a reason, at any time from placing it until 14 days after the day your order is delivered to you.

Important: unopened bottles only

Belleza Beauty Collagen is a food supplement supplied in a sealed bottle. Once the seal is broken, the product cannot be returned for health protection and hygiene reasons, and we cannot accept it back. This is permitted under regulation 28(3)(a) of the 2013 Regulations.

This means:

•         Seal unbroken — you can cancel and return it for a full refund.

•         Seal broken — the right to cancel no longer applies to that bottle.

If you ordered more than one bottle, you can return any that are still sealed.

This does not affect your rights if the product is faulty or damaged. See section 4.

How to cancel

Email Belleza.fromwithin@gmail.com with your order number and tell us you are cancelling. You can use the form in section 8, but you do not have to — a clear statement in any words is enough.

We will reply within one working day with return instructions.

Returning the bottle

Send the bottle back to us within 14 days of telling us you are cancelling.

Return address: Belleza Returns, Agustus Limited, 54 Sutcliffe Street, Bolton BL1 8EU

Please pack it so it arrives intact, keep your proof of postage, and use a tracked service. Until it reaches us, it remains your responsibility.

You pay the cost of return postage for a change-of-mind cancellation. As a guide, a single bottle sent by a tracked service costs in the region of £4–£6.

Your refund

We will refund the full price you paid for the returned bottle, and the standard delivery charge you paid on the original order.

If you chose a delivery option costing more than our cheapest standard option, we refund up to the cost of the cheapest standard option, not the premium.

We may reduce your refund if the bottle has been handled more than was necessary to see what it is — for example if the outer packaging has been destroyed or the bottle damaged.

We will refund you within 14 days of either receiving the bottle back, or you giving us proof you have sent it, whichever happens first. The refund goes to the original payment method. We do not charge a restocking or handling fee.

3. Pre-orders

Our first batch is produced in Sweden and is limited to 128 bottles.

Estimated dispatch: week commencing 5 January 2027. By placing a pre-order you agree to this dispatch date. We take payment at checkout.

You can cancel a pre-order at any time before it is dispatched, for a full refund, including any delivery charge. There is nothing to return and no postage for you to pay. Just email us.

Your 14-day right to cancel in section 2 runs separately, and starts on the day your bottle is delivered.

If we cannot dispatch by the stated date, we will email you, give you a new date, and you may cancel for a full refund instead of waiting. If we are unable to supply at all, we will refund you in full without you having to ask.

4. If your order is faulty, damaged or wrong

Under the Consumer Rights Act 2015, what we sell you must be of satisfactory quality, fit for purpose and as described.

If it is not, you have 30 days from delivery to reject it and get a full refund. This applies whether or not the bottle has been opened, and the hygiene restriction in section 2 does not apply here.

This covers a bottle that arrives leaking, broken or damaged; the wrong product; a product past its best before date on arrival; and a product that is not as we described it.

What to do: email Belleza.fromwithin@gmail.com within 30 days of delivery with your order number and a photograph of the problem.

We pay all costs. You will never pay return postage for a faulty, damaged or incorrect item. In most cases we will not ask you to send it back at all — for a damaged bottle a photograph is enough, and we would rather not have broken glass in the post.

We will refund in full, or send a replacement, whichever you prefer. Refunds are made within 14 days of us agreeing the claim.

After 30 days you still have rights under the Consumer Rights Act — including repair, replacement or a partial refund — for up to six years. Contact us and we will deal with it.

5. If your order does not arrive

Goods are our responsibility until they are delivered to you.

If your order has not arrived within 7 days of the expected delivery date, email us. We will chase the carrier, and if it is confirmed lost we will send a replacement or refund you in full, as you prefer.

6. If the product disagrees with you

Belleza Beauty Collagen contains fish and contains sweeteners. The full ingredients list and allergen information is on the product page, and we ask you to read it before buying.

If you have an adverse reaction, stop taking it and speak to your doctor or pharmacist. Then please tell us at Belleza.fromwithin@gmail.com — we take this seriously, we are required to keep a record, and we will discuss a refund with you individually, including for an opened bottle. Nothing in section 2 prevents that.

7. What we cannot refund

•         A bottle whose seal has been broken, where you have simply changed your mind (section 2). This does not apply if the product is faulty, damaged or wrong (section 4), or if you have had a reaction (section 6).

•         Gift cards.

•         A bottle returned to us more than 14 days after you told us you were cancelling.

We do not currently run sales or discount promotions. If we do in future, sale items will carry the same rights as anything else.

8. Cancellation form

You do not have to use this. An email saying you want to cancel is enough.

9. Complaints

Email Belleza.fromwithin@gmail.com and we will reply within one working day. We aim to resolve any complaint within 14 days.

If you are not satisfied with how we have handled it, you can get free independent advice from the Citizens Advice consumer service on 0808 223 1133, or at citizensadvice.org.uk.

10. Your statutory rights

Nothing in this policy affects your legal rights. If anything here conflicts with UK consumer law, the law applies.